Privacy Policy

Effective Date: 20/02/2025

Welcome to KrushiVigyan.com (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services, including WhatsApp Business API and payment integrations.

1. Information We Collect

When you use KrushiVigyan.com, we may collect the following information:

1.1 Personal Information

• Name
• Email Address
• Phone Number
• Payment Information (processed via third-party payment gateways)
• Billing and Shipping Address
• Any information provided through customer support interactions

1.2 Automatically Collected Information

• IP Address
• Browser Type and Version
• Device Information
• Usage Data (e.g., page visits, interactions, and preferences)
• Cookies and tracking technologies (see “Cookies and Tracking” section)

1.3 WhatsApp Business API Data

When you interact with us via WhatsApp, we collect and process:

• Your phone number
• Message content and responses
• Media files (images, videos, documents) shared via WhatsApp
• Interaction history to improve customer support and services

We strictly comply with Meta’s WhatsApp Business API policies and ensure secure data processing.

2. How We Use Your Information

We collect and use your data for the following purposes:

• To process transactions and orders
• To communicate with you via WhatsApp, email, or phone
• To provide customer support and enhance your experience
• To send marketing and promotional updates (with your consent)
• To comply with legal and regulatory requirements
• To prevent fraud, abuse, or security threats
• To analyze and improve our services

3. Sharing of Information

We do not sell your data. However, we may share your information with:

• Payment Processors: For secure transaction processing
• WhatsApp Business API Providers: To facilitate customer interactions
• Third-Party Service Providers: Who assist with hosting, analytics, and customer support
• Legal Authorities: When required by law or for fraud prevention

All third-party partners comply with strict security standards and privacy regulations.

4. Data Security & Retention

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or misuse. Your data is retained only as long as necessary for the purposes outlined in this policy.

5. Your Rights & Choices

Depending on applicable laws, you may have rights, including:

• Access & Correction: Request access to or correction of your data
• Opt-out of Marketing: Unsubscribe from promotional messages
• Data Deletion: Request deletion of your data, subject to legal obligations
• Restrict Processing: Limit how we process your data

To exercise these rights, contact us at [Insert Contact Email].

6. Cookies & Tracking

We use cookies and tracking technologies to enhance user experience. You can manage cookie preferences in your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

KrushiVigyan.com
 Email: kvrajkot@gmail.com
 Phone: 9825229966
 Address: UL-29, Royal complex, Bhutkhana chowk, Dhebar road, Rajkot – 360002

By using our website and services, you consent to the terms of this Privacy Policy.